Privacy Policy
Hayfield Hypnotherapy is committed to protecting your privacy. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
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From time to time HayfieldHypnotherapy is required to collect, hold, use and/or disclose personal information relating to individuals in the performance of its business activities.
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We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
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A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
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What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone number and date of birth.
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We receive, collect and store the information you enter on our website or talk to us or do business with us or provide us information in any other way.
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This Personal Information is obtained in many ways including correspondence, in person, by telephone, by email, via our website www.HayfieldHypnotherapy.com, through surveillance cameras, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee website links.
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We collect your Personal Information for the primary purpose of:
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Providing and operating our services to you
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Providing information to our clients
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We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. For example, writing reports back to your referring practitioner.
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You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
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Sensitive Information
Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
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Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with your Personal information by third parties e.g. referral from a Dental surgeon or Medical practitioner. In such a case we will take reasonable steps to ensure that you are made aware of the Personal information provided to us by the third party.
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Disclosure of Personal Information
Your Personal Information may only be disclosed to third parties in specific circumstances, namely:
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where you consent to the use or disclosure; and
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where required or authorised by law.
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Security of Personal Information
Our website is hosted on the wix.com platform. wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through wix.com's data storage, databases and the general wix.com applications. They store your data on secure servers behind a firewall. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
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When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
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Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
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Hayfield Hypnotherapy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
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In order to protect your Personal Information we may require identification from you before releasing the requested information.
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Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date as supplied by you. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
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Policy Updates
This Policy may change from time to time and is available on our website.
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Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
HayfieldHypnotherapy101@gmail.com.
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